Privacy Policy

Last Updated: 26 February 2026

1. Introduction

Sitchu Pty Ltd (ABN 77 606 865 525) (Sitchu, we, us or our) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to personal information collected through:

www.sitchu.com
Our digital platforms and social media
Competitions and promotions
Direct communications with us

2. What is Personal Information?

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
This may include:

Name
Email address
Phone number
Postcode or location
Social media handle
IP address or device identifiers
Competition entries
Any other information you provide to us

3. What Personal Information We Collect

The personal information we collect depends on how you interact with us.

3.1 When You Subscribe or Contact Us

We may collect:

Name
Email address
Phone number
Postcode or location
Communication preferences

If you do not provide certain information, we may not be able to provide newsletters, competition entry, or other services you request.

3.2 When You Enter a Competition

We may collect:

Contact details
Date of birth (to verify age eligibility)
Any content submitted as part of your entry
Marketing preferences

We may share necessary information with competition partners solely for prize fulfilment or where disclosed in the promotion terms.

3.3 Automatically Collected Information

When you use our Site, we may collect:

IP address
Browser type
Device information
Pages viewed
Referring URLs
Time and date of visits

This is typically collected via cookies and analytics tools and may be aggregated or de-identified.

4. How We Collect Personal Information

We collect personal information:

Directly from you when you submit forms or contact us
When you subscribe to newsletters
When you enter promotions
Through cookies and tracking technologies
From third-party platforms (such as social media) where you engage with us

5. How We Use Personal Information

We may use your personal information to:

Provide and manage our services
Send newsletters and editorial updates
Administer competitions and promotions
Communicate with you
Improve website functionality and user experience
Respond to enquiries
Comply with legal obligations

6. Direct Marketing

We may send you marketing communications about Sitchu content, events, promotions or partner offers where:

You have consented; or
It is otherwise permitted under applicable law.

You can opt out of marketing communications at any time by:

Clicking “unsubscribe” in emails; or
Contacting us directly.

If you opt out, we may still contact you for administrative purposes.

7. Disclosure of Personal Information

We may disclose personal information to:

Service providers (including IT, hosting and email providers)
Competition partners for prize fulfilment
Marketing and analytics providers
Professional advisers
Government authorities where required by law

We do not sell personal information.

8. Overseas Disclosure

Some of our service providers (such as cloud hosting, email marketing or analytics providers) may store or process data overseas.
We take reasonable steps to ensure overseas recipients handle personal information in accordance with Australian privacy standards.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality
Analyse traffic and usage
Deliver relevant advertising
Personalise content

You can disable cookies via your browser settings. However, some functionality of the Site may be affected.
For more detailed information, you may contact us.

10. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no internet transmission is completely secure. You provide information at your own risk.

11. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

12. Access and Correction

You may request access to the personal information we hold about you.
You may also request correction of inaccurate, incomplete or outdated information.
Requests can be made using the contact details below.
We will respond within a reasonable period as required by law.

13. Complaints

If you believe we have breached the Privacy Act or mishandled your personal information, you may lodge a complaint by contacting us.
We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at:
www.oaic.gov.au

14. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
We recommend reviewing their privacy policies.

15. Changes to This Policy

We may update this Privacy Policy from time to time.
The updated version will be published on this page with a revised “Last Updated” date.

16. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Sitchu Pty Ltd
2A Phoenix Street Lane Cove NSW 2066
Email: hello@sitchu.com
Website: www.sitchu.com